Below you will find answers to our most common questions. If you don’t see the answer to your question send us a message!
OUR CANDLE PRODUCTS
Are your candles eco-friendly? Vegan?
Yes to both questions!
Our candles are made entirely with renewable resources and don’t include any animal products. The tins are metal, so they’re reusable and recyclable. The wicks are lead-free and made with cotton. Our wood wicks are made from natural wood and burn cleanly.
We use soy wax, which is a wonderful, non-petroleum product made from a renewable crop (soybeans). Our candles burn cleanly and slowly, with very little soot. We get our wax from local suppliers in the Midwest, which helps reduce our carbon footprint.
How long do your candles last?
An 8oz candle will burn for at least 40 hours. Take your time! It’s best to only burn for a couple hours at a time, not all day long.
Tarts can last even longer. Use 1-2 cubes at a time, then swap out new ones after you know longer smell any fragrance.
What kind of fragrance oils do you use?
Most of our scent ingredients are synthetic fragrances designed specifically for candles. They burn safely, consistently and give off the best scent throw.
We mix these fragrances together to achieve our specific scent combinations.
What exactly do your candles smell like?
Each candle has an enticing description! We do try to make each fragrance both clever and nice-smelling. If you’re not sure, it helps to read reviews.
Please realize that our candles are novelty items with non-traditional scents! The fragrances are artistic interpretations of fictional ideas, which may not perfectly match what you have in mind, based solely on the title. Some scents are stronger than others.
Why does my candle look a little funny?
When your candle arrives it may have “frosty” white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of soy wax. Luckily, it does not effect the burn or smell of your candle 🙂 If you are unhappy with the appearance we can exchange it for a new candle. Keep in mind that we cannot guarantee it won’t happen again.
Can I use more than one coupon?
Unfortunately, we can only accept one coupon code per purchase at this time.
Can I split my order between multiple addresses?
No – Each order must have just one shipping address.
If you and a friend / neighbor / colleague want to save on shipping costs, you CAN combine orders and have everything shipped to one location. You’re responsible for placing the order and getting items to the other buyer(s).
How do I burn my candle safely?
Candle safety is very important! Here are the main safety guidelines:
Trim the candle wick to 1/4”. Always burn within sight – do not leave unattended. Keep away from pets, children and all flammable items. Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax. This will help the candle burn evenly and cleanly.
Read our complete candle safety page for more info.
Candles will be shipped via the United States Postal Service. Current processing time before shipping is 3-4 business days. You will receive a tracking notification once your item has been shipped. Domestic orders over 16oz ship 2-3 Day Priority Mail. Orders under 16oz ship First Class Mail and will take slightly longer.
Lost, stolen or delayed items
There are several reasons you may have not have gotten your order yet.
Within the USA, expect 4-10 business days to get your order. Our normal processing time is 2-3 business days, followed by shipping time. First Class Mail (Tarts) ships within a week and Priority Mail (Candles) is 2-3 days. We will update our processing time during our busy times (Holiday Season) which can be up to one week.
All domestic orders should have a USPS tracking number
If it’s been more than 2 weeks, your order has either been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.
Tracking and delivery
Once you receive a shipping notification please allow 24 hours for your tracking number to start working- it needs to get picked up and scanned in at the post office
Occasionally items don’t get scanned in properly. If it has been past the projected delivery date and you haven’t received your item and the tracking isn’t working, please let us know.
If an item is marked as “Delivered” and you have not received it, here are our suggested next steps:
Verify the shipping address is correct and that you have a mailbox with your name on it. Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc). Bring the tracking to your local post office to see if they’re holding it or they have any further information. If it has been 21 days after shipment and you’ve done steps 1-3 send us a message to let us know.
RETURNS / EXCHANGES
Don’t like the scent
If you find that one of our candles is just not right for you, not to worry! We do accept exchanges and returns for unlit, unused candles and tarts. Please ship them back to us at our address:
Rock Ridge Candles
P.O. Box 461145
Aurora, Colorado 80046
Make sure to include your name and order number! For exchanges, please let us know which item(s) you’d like. If your item is unused, you can return it for a refund or exchange. We don’t offer free shipping on exchanges, so these costs will be deducted.
We aren’t able to accept returns on partially used items (lit candles, etc).
Incorrect order or broken items
We will replace all products that arrives broken. Please contact us with your order number, a picture of the product, and a list of what needs to be replaced. We will get you a replacement shipped out ASAP!
When your candle arrives it may have “frosty” white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of soy wax. Luckily, it does not effect the burn or smell of your candle. If you are unhappy with the appearance we can exchange it for a new candle. Keep in mind that we cannot guarantee it won’t happen again.
If you received a candle you did not order or one is missing from your order we apologize! Please email us with your order number and the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.